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Delivery and Return Policy

Delivery, return and exchange policies, cargo tracking information and return conditions.

Cargo Tracking

You can track the status of your order with the steps below.

Step Description Tracking Method
1 Order Confirmed Your order has been successfully received Email / SMS
2 Preparation Your products are being prepared My Account > My Orders
3 Shipped to Cargo Your products have been delivered to the cargo company With tracking number on cargo website
4 Delivered Your products have been delivered to your address Email / SMS
Email Notification: When your order is shipped, you will receive an email with the subject "Your Delivery Information". This email includes the cargo company and your tracking number.

Return Policy

Status Return Period Shipping Fee
Right of Withdrawal (Without Reason) 14 days Free (With contracted cargo)
Defective Product 30 days Free
Wrong Product Sent 30 days Free
Free Return Shipping: Return shipments can be made free of charge with the cargo company you received the product from or with our contracted cargo companies.

Exchange Policy

Exchange Type Period Conditions
Product Variant Exchange (Color/Size) 14 days The product must be unused and its tags must not be removed.
Different Product Exchange 14 days Subject to stock availability, price difference may apply.

Non-Returnable Products

Product Category Return Condition
Toppik Hair Powder Must be in original packaging, undamaged, and unused.
Tooth Powder Must be in original packaging, undamaged, and unused.
Powder Wax Hair Styling Must be in original packaging, undamaged, and unused.

Defective Product Returns

Status Return Type
Product completely defective Refund + Shipping fee paid
Partial defect / Other cases Only product price is refunded
Important Warnings:
  • Return period: Return form must be filled within 14 days from the delivery date.
  • Unaccepted returns: Products without invoice, without tags, washed, used, or damaged.
  • When the return is approved, the product amount will be refunded within 3 days at the latest.
  • For installment payments, the refund will be made in installments by your bank.
For Detailed Information: You can call our Customer Support Services or request information via email.

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